Our Fundraising Promise

We are members of the Fundraising Standards Board self-regulatory scheme. The Fundraising Standards Board works to ensure that organisations raising money from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.

We are committed to high standards 
  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise.
  • We comply with all relevant law including those that govern data protection, health and safety and the environment.


We are honest and open 

  • We tell the truth and do not exaggerate.
  • We do what we say we are going to.
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us or see our Trustees' Annual Report and Accounts if you require further details.


We are clear 

  • We are clear about who we are, what we do and how your gift is used.
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.


We are respectful 

  • We respect the rights, dignities and privacy of our supporters and beneficiaries.
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so.


We are fair and reasonable 

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.


We are accountable 

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, a copy of which is available on request (or see complaints procedure link). If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication. 

The Respite Association is a registered charity number 1086598

A message from our Patron Miss Joanna Lumley OBE, FRGS

" Of all the unsung heroes in the world, carers come top of my list. It is humbling to read of the love, time and dedication they give so constantly to others: their voices are seldom heard, as they so seldom complain. When they DO call for help we must react at once, with support and understanding and gratitude. And lovely money: what seems like peanuts to larger organisations would be a godsend to the Respite Association, as it means that we can help ease the burden (which would be intolerable in our own lives) and bring some comfort, escape and freedom to those who give their all to others every day and night, week after month after year. These are my heroes: these are the stars I admire and applaud. Knowing that every gift to Respite will bring happiness touches me hugely.  I am so proud to be Patron of this fine charity. "